PRIVACY POLICY
OUR PRIVACY POLICY AT A GLANCE
Who are we? We are MULTICHAIN SOFTWARE HOUSE, S.L. and we process your data as the Data Controller. That means we take care of how to use and protect your personal data.
What do we use your data for? We use the data you have provided us online or through any other means to handle your queries and suggestions, to provide you with the requested services.
Why do we have them? We are authorized to process your data for various reasons. By filling out a form or sending an e-mail in which you ask us a question or suggestion, we have a legitimate interest in responding to it.
Who do we share your data with? We will only share the data with those partner companies to handle the received requests and provide our services or supply you with products, banking entities and bodies required by law. Under no circumstances do we sell your data to third parties.
What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorized us to use, to transfer them, and to not be subject to automated individual decisions. In the processing of your personal data, we apply the following principles to ensure the highest protection for you:
- Principle of legality, loyalty, and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you of in advance with absolute transparency.
- Principle of data minimization: We will only request data strictly necessary in relation to the purposes for which we require them. The minimum possible.
- Principle of limitation of the retention period: the data will be kept for no longer than necessary for the purposes of the processing, depending on the purpose, we will inform you of the corresponding retention period, in the case of subscriptions, we will periodically review our lists and delete those records inactive for a considerable time.
- Principle of integrity and confidentiality: Your data will be treated in such a way that an adequate security of personal data is guaranteed and confidentiality is ensured. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.
In this privacy policy, you will find more detailed information about the use we make of the personal data of our clients, suppliers, and users, and in general of all the people who have contacts with us, regardless of the means they have used to communicate (online form, by phone or by e-mail, in person).
We like to be transparent about what we do with your personal data, that you understand the implications of the uses we carry out, or the rights that you have in relation to your data. For this reason, we keep our Privacy Policy, Legal Notice, and Cookie Policy updated, information you can consult on this same web page.
If you have any doubts or want to get more information about the privacy policy you can continue reading the document.
MULTICHAIN SOFTWARE HOUSE, S.L., commits to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy MULTICHAIN SOFTWARE HOUSE, S.L., in accordance with the requirements set out in the GDPR and the LOPDGDD, informs users and the people whose data it processes of:
- WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The responsible for the processing of your data is MULTICHAIN SOFTWARE HOUSE, S.L.:
MULTICHAIN SOFTWARE HOUSE, S.L. informs the user that the data provided through navigating our website, the different data collection forms or in the sending of emails, will be processed by MULTICHAIN SOFTWARE HOUSE, S.L. and that such processing is registered in the Treatment Activities Registry managed by MULTICHAIN SOFTWARE HOUSE, S.L. according to what is established in the GDPR.Identity MULTICHAIN SOFTWARE HOUSE, S.L. - B67750463 Address Commercial Center Plaza España B, Local 127, 38660 - Costa Adeje (Santa Cruz de Tenerife) Phone 822046883 Web www.w3act.com E-mail info@w3act.com - WHAT DO WE USE YOUR PERSONAL DATA FOR?
At www.w3act.com, we process data both from users of our website and third parties who maintain relations with us. To facilitate your understanding of the treatment we carry out of your data, we have differentiated the purpose for which we use the data, the types of data, and the basis of legitimization depending on the category of people whose data we process. Below, we classify the people whose data we process depending on the type of relationship they maintain with MULTICHAIN SOFTWARE HOUSE, S.L.
2.1. Web users
What data do we collect from our website users?- Data from users who fill out any of the available forms: The personal data that MULTICHAIN SOFTWARE HOUSE, S.L. requests include:
- Identifying data: name and surname, telephone, postal and electronic address
- Data related to the request
- Data from users who register on our platform: • Identifying data: Name and surname, postal and electronic address, telephone, billing address.
- Data from users who browse our website: Data provided by cookies and by Google Analytics.
When the user accepts our privacy policy, authorizes us to use the personal data supplied for the following treatments:- Send you the information and provide the service you request through the various forms available on our website.
- Send you commercial communications about offers, activities, and promotions of MULTICHAIN SOFTWARE HOUSE, S.L. and the sector that could be of your interest by conventional or electronic means when you have marked the box that you wish to receive information.
We obtain your data through:- The form that the web user fills out for the purpose collected in it. The form is subject to the acceptance of this privacy policy through the indicated checkbox.
- The navigation data we obtain from the different cookies that the user accepts when accessing www.w3act.com for the first time.
The explicit consent of the user (article 6.1.a. GDPR) expressed by filling out the different forms, the marking of the box is what legitimizes the treatment by MULTICHAIN SOFTWARE HOUSE, SL. The user can revoke at any time the consent given, although if the consent is revoked, it does not affect the data processing carried out prior to the revocation of the same.
The legitimate interest for the creation of navigation profiles and detecting preferences through the installation of cookies.
The execution of a contract or the adoption of pre-contractual measures when the customer makes a request through the different forms available to the user on our website or requests information about the services provided by MULTICHAIN SOFTWARE HOUSE, S.L..
2.2. Suppliers
What data do we collect from our suppliers?
-
Supplier identifying data: The personal data that MULTICHAIN SOFTWARE HOUSE, S.L. requests include:
- Identifying data: name and surname, telephone, postal and electronic address
- Employment and professional data
- Activities and business
We obtain your data through:- The signing of the contract that binds us, the acceptance of the presented budget, the receipt of invoices from the supplier, and the signing of the Data Processor Agreement if applicable for the service provided.
Manage the information related to the data of our supplier companies of goods and services, as well as their representatives.
Maintenance of the contractual relationship with our suppliers.
Management of payments and collections related to the contracts that bind us.
What is the legitimization for the processing of your data?
In the execution of a pre-contract/contract to send you the information and make the management own of the service provided, not being possible its realization otherwise.
In the legitimate interest for the management of the data related to the representatives of the suppliers of MULTICHAIN SOFTWARE HOUSE, SL.
2.3. Clients
What data do we collect from our clients?
- Data from clients who fill out any of the forms
available on www.w3act.com as well as in the physical establishment of
MULTICHAIN SOFTWARE HOUSE, S.L.
- Identifying data: name and surname, telephone, postal and electronic address
- Data related to the request
- Data from clients who register on our
platform:
- Identifying data: Name and surname, postal and electronic address, telephone, billing address.
- Data from clients who make a reservation or order in our
physical establishment:
- Identifying data: Name and surname, postal and electronic address, telephone, billing address
- Data from our clients obtained through our contracts and quotes
- Data from clients who make a
purchase online or in person:
- Identifying data: Treatment, name, surname, postal and electronic address, telephone, billing address.
- Transaction data: Products purchased/ services provided and payment method, invoice or purchase receipt.
If you are an online client we obtain your data through:- The form is subject to the acceptance of this privacy policy through the indicated checkbox.
- The navigation data we obtain from the different cookies that the client accepts when accessing www.w3act.com for the first time.
- The client registration form.
- The acceptance of the presented budget.
- The signed contract.
- Generate and manage the documentation associated with your requests and purchases.
- Provide you with information about the offers, products, and services related to your purchase.
- Process your reservation or online purchase through our platform.
In the execution of a pre-contract/contract to send you the information and carry out the management of the service provided or the product supplied, not being possible its realization otherwise.
In the consent of the user. The user can revoke at any time the consent given.
2.4. Social Network Contacts
What data do we collect?- Identifying data in the Social Network: MULTICHAIN SOFTWARE HOUSE, S.L. will not request data beyond those you have included in your user profile.
Answer and manage your queries requests or petitions.
Relate to you while you are part of our community of followers.
What is the legitimization for the processing of your data?
In the execution of a pre-contract/contract that binds you to the corresponding social network and in accordance with its privacy policies:- Facebook https://www.facebook.com/policy.php
- Instagram https://help.instagram.com/155833707900388
- Twitter https://twitter.com/privacy
- LinkedIn https://www.linkedin.com/legal/privacy-policy
- Pinterest https://about.pinterest.com/es/privacy-policy
- Youtube https://policies.google.com/privacy
- Data from users who fill out any of the available forms: The personal data that MULTICHAIN SOFTWARE HOUSE, S.L. requests include:
- HOW LONG DO WE KEEP YOUR DATA?
3.1. Web users
Those data that are processed based on the consent of the web user will be maintained as long as they are relevant to the purpose for which they were collected and the consent is not revoked.
Those data that are processed based on the legitimate interest the retention time will be the linked to the one that motivated the collection of the data always ensuring the adequate guarantees and the respect for the rights and freedoms of the interested parties.
Those data that are processed based on the execution of a contract or the adoption of pre-contractual measures the retention period will be the one in which the contractual relationship remains active as well as the subsequent time that by legal obligation must be conserved.
3.2. Suppliers
Those data that are processed based on the legitimate interest the retention time will be the linked to the one that motivated the collection of the data always ensuring the adequate guarantees and the respect for the rights and freedoms of the interested parties.
Those data that are processed based on a contract, as well as if part of the processing is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is active. The retention time of the data once this has ended, or in the case that the processing is linked to a legal obligation will be the one legally foreseen not being able to revoke the processing of the data by the interested party except in the provisions of blocking of the same legally foreseen.
3.3. Clients
Those data that are processed based on the consent of the client will be maintained as long as they are relevant to the purpose for which they were collected and the consent is not revoked.
Those data that are processed based on the legitimate interest the retention time will be the linked to the one that motivated the collection of the data always ensuring the adequate guarantees and the respect for the rights and freedoms of the interested parties.
Those data that are processed based on a contract, as well as if part of the processing is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is active. The retention time of the data once this has ended, in the case that the processing is linked to a legal obligation, will be the one foreseen not being able to revoke the processing of the data by the interested party except in the provisions of blocking of the same legally foreseen.
3.4. Social Network Contacts
The processed data of the Social Network contacts will be maintained as long as the user and MULTICHAIN SOFTWARE HOUSE, S.L. maintain the connection in the social network. Not depending directly on MULTICHAIN SOFTWARE HOUSE, S.L. the processing of the data we can only consult or cancel your data in a limited way. We will treat your data as long as the social network user connects with MULTICHAIN SOFTWARE HOUSE, S.L. as 'friends', click 'like', 'follow' or similar buttons.
To proceed with the rectification of your data, restriction of the information or of those publications you share will not be MULTICHAIN SOFTWARE HOUSE, S.L. responsible for making such rectifications, but it must be done by the user of the Social Network through the configuration of their profile according to the privacy policy of the own Social Network.
Regardless of the legitimization that covered the collection of the data, this may be processed for scientific research, historical or statistical purposes always implementing the adequate guarantees and respecting the rights and freedoms of the interested parties. - ADDITIONAL INFORMATION ABOUT DATA PROCESSING
Only those over 14 years old can provide data through our website and email. If you are under this age you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and timeliness of all those data that communicates to MULTICHAIN SOFTWARE HOUSE, S.L. and declares to be over 14 years old, and will be the only responsible for the false or inaccurate statements that he makes.
In the case of making a reservation for a service or online purchase, the interested party must be over 18 years old, legally established age in the civil code to acquire the age of majority and capacity to act.
The personal data processed by MULTICHAIN SOFTWARE HOUSE, S.L. can be mandatory or voluntary. Through the web forms you will not be asked for data of special categories to guarantee your privacy. In case it is necessary to provide you with a service to collect data of special categories you will be requested through another way.
The data that will be requested in the forms are:- Identifying data: name and surname, telephone, postal and electronic address.
- Data related to the request.
The fields marked with an asterisk (*) or with the word (required) in our forms are of mandatory completion, the refusal to supply them will mean the impossibility of providing the service or managing your request.
In the case that you provide us with third-party data, you declare to have their consent and you commit to transfer the information that we provide you in this clause, exempting MULTICHAIN SOFTWARE HOUSE, S.L. from any type of obligation. However, MULTICHAIN SOFTWARE HOUSE, S.L. may carry out verifications to confirm that the third party has been informed adopting the diligence measures established in the data protection regulations. - TO WHOM WILL YOUR DATA BE COMMUNICATED?
Data will not be transferred to third parties except legal obligation or in the case that it is necessary to attend your request.
Among the recipients to whom your data may be communicated are:- Administrations and Public Bodies when required by tax, labor, Social Security, or any other applicable regulations. Companies in charge of data processing (fraud detection and prevention providers, technological services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by MULTICHAIN SOFTWARE HOUSE, S.L. such as courier and transport service providers, etc…
- ARE THERE INTERNATIONAL TRANSFERS OF DATA?
www.w3act.com is hosted by the company Amazon that stores your data in centers located in the United States.
By continuing to browse the site, the personal data provided by the user may be stored in the United States, thus occurring international transfers of data. However, Amazon complies with the guidelines of the General Data Protection Regulation, either because it has signed the Standard Contractual Clauses (SCCs), in which it guarantees that the data to which it has access from users who access www.w3act.com have an adequate level of protection, or on the other hand, complies with one of the directives established in the articles 46 and 47 of the GDPR, among which are: binding agreement, binding corporate rules, certificate approved under the GDPR, etc.
Our website only accesses user data using the following ways:- Through the contact forms available to the user on the site.
- Through the cookies that the user has previously accepted.
In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of technical and organizational measures appropriate for the correct protection of these and will be carried out only with third countries when there is a legally binding instrument in accordance with the articles 46 and following of the GDPR. With the acceptance of this privacy policy, you accept that an international transfer of data may occur in accordance with the indicated guarantees.
In the case that the requirements established in the GDPR are not met, the interested party may grant their consent to the international transfer or it may be executed a contract in the interest of the interested party. In any other case, authorization from the Control Authority must be requested.
MULTICHAIN SOFTWARE HOUSE, S.L. does not sell user data to third parties under any circumstances. - WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU
EXERCISE THEM?
The user may exercise the following rights before MULTICHAIN SOFTWARE HOUSE, S.L.- Access their personal data
- Rectify them when they are inaccurate or incomplete
- Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected
- Oppose their treatment
- Request the limitation of the processing of their data when some of the conditions provided in the regulations are met
- Request the portability of their data in the cases provided in the regulations
- Prevent being subject to automated decisions
- Revoke the consents granted
MULTICHAIN SOFTWARE HOUSE, S.L. must answer the request to exercise rights within a month from the receipt of the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within a month from the receipt of the request stating the reasons for the delay.
Also, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that MULTICHAIN SOFTWARE HOUSE, S.L. has violated the rights that the data protection regulations recognize them at www.aepd.es - ARE MY DATA SAFE?
MULTICHAIN SOFTWARE HOUSE, S.L. has an ongoing contract with the hosting company Amazon for the hosting of its website. It is a European company and has the latest systems in terms of security measures. It is a company based in the USA but has the security measures, both technical and organizational, appropriate for the correct protection of the data and the international transfer takes place because there is a legally binding instrument in accordance with articles 46 and following of the GDPR.
In any case, MULTICHAIN SOFTWARE HOUSE, S.L. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data taking into account their confidential nature and commits to that these data remain secret, treating them with the utmost confidentiality, and declares to have implemented in its information system, the security policies corresponding to the type of data handled according to what is established in the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
All data provided through our platform are collected using a secure protocol. Our website has an SSL certificate that allows that when a user visits our website and exchanges information with us a encrypted connection is established. - LINKS TO OTHER
WEBSITES
If you choose to leave our website through links to other websites not belonging to our entity, MULTICHAIN SOFTWARE HOUSE, S.L. will not be responsible for the privacy policies of such websites nor the cookies that they may store on the user's computer.